Questions about orders
What size board should I choose?
By far the most frequently asked question (and rightly so). It's easy to get lost with so many different models and shapes. The first thing you need to know when choosing the dimensions of your board is that the longer and wider it is, the more it will float. The more it floats, the more stable you will be.
For users who weigh less than 190 lbs and don't plan to bring anyone else on their board or load a lot of gear, a 10 foot board will do (this also depends on your balance level!)
For users who weigh more than 190 lbs or who plan to bring their dog or another person on their board, we still strongly suggest that you choose a board that is at least 11 feet long.
Why are some boards sharper than others?
At Quebec SUP, we mainly sell two board shapes: all-round and touring.
All-Round boards offer a little more stability as they have a larger surface area in contact with the water. These boards are perfect for rougher water or for beginners!
Touring boards offer less resistance against water due to their thinner nose. These boards are often preferred for long trips on large lakes or rivers.
Are your boards made in Quebec?
Unfortunately, there is no manufacturer of inflatable paddle boards in Quebec. The PVC required to make SUP boards is only produced in Asia, so we have no choice but to have our boards produced overseas.
Do you have a physical shop?
Until now, all our operations have been online, however, we are planning to open our very first physical shop and rental centre in Trois-Rivières.
Are the fins included?
Yes, all our boards are equipped with removable fins. We sell replacement fins in case of loss. Boards purchased before 2021 have permanent side fins.
Can I buy my board in store?
Although we are a primarily online based company, we do have a branch and showroom located at 555 rue du père-Daniel in Trois-Rivières where all our products can be purchased.
How much does delivery cost?
We offer shipping on all orders over $150. For all orders under 150$, the 15$ delivery fee is automatically applied.
Are there places where you do not deliver?
We try to serve as much territory as possible, but unfortunately, more remote locations in Canada are difficult to reach with standard delivery services, so we sometimes have to charge extra for delivery. If it turns out that the delivery of your products requires an additional delivery fee, a member of our team will contact you to let you know.
What is your price adjustment policy?
We offer the possibility to adjust the price of your order to take advantage of a promotion that started after your purchase date. In order to be eligible, you must meet the following criteria:
1- The promotion must be in progress at the time of application.
2- The request must be made within 7 days of the original order date.
3- A store credit will be given to the customer.
What if my wetsuit is not the right size for me?
It is possible to exchange for another size. You can either come to the store or exchange by mail.
. You have 5 days after reception to start an exchange request at email@example.com.
*All wetsuit and neoprene boot refunds are made in the form of store credit.
Questions about paddle boards
Can I do yoga on my board?
The answer is yes for any of our boards. It is possible to do yoga with the board of your choice, however, the wider the board, the easier it will be to balance. We recommend a board at least 32 inches wide for this purpose.
Can I put two kayak seats on my board?
If the board is at least 10'6", yes, but make sure the board has the necessary D-rings for two kayak seats.
Which board do you recommend for a beginner?
The Naia 10 and 11 are excellent boards for beginners as well as the Peyto 10 and 11 models.
How long does it take to inflate a board manually?
It all depends on how fast you are able to pump. Some people have told us they were able to inflate it in 3 minutes, as some have told us it takes them 10 minutes. Inflating with an electric pump takes about 10 minutes.
Can I leave my board inflated?
Absolutely, we keep our demo boards inflated for several months and they never lose air. When storing the board during the winter, we recommend removing some of the air to reduce stress on the materials.
What is the recommended PSI for a board?
Except for the Maligne which inflates to 18 psi, we recommend not exceeding 15 psi for all our boards. The boards are made to withstand up to 23 psi, but you won't really gain in performance by inflating above 15 psi.
Can I travel with my board on the roof of my car?
No, inflatable boards are too light and the wind can cause wrinkles in the PVC. Traveling with a board on the roof of a vehicle automatically voids its warranty.
Does the paddle float?
Yes, the paddle floats, but not indefinitely. After a few minutes, it will fill with water and start to call.
What product can I use to wash my board?
Soapy water should do the trick, but be careful that the product is not abrasive and that it is not too high or too low in PH.
We have this product: https://quebecsup.com/products/nettoyant-a-planche which is specially made to wash paddle boards, so 100% natural and ph neutral.
Do you have any other questions?
We respond as quickly as we can to messages sent through our instant messenger. A member of our team will be able to help you